Airports

T&L delivers airport operations planning, design and optimisation solutions. Airport clients benefit from increased, consistent passenger and baggage flow, reduced congestion and delays, improved service levels and lower operating costs.

Growth in passenger volumes calls for imminent increases in processing capacity at many airports. There is therefore a need to make best use of existing facilities, while development is taking place. Airport technologies are making continuous progress and airport security regulations are becoming ever tighter. Such developments generate changes to airport processes and demand patterns and directly affect the passenger travel experience. Airline pressure to reduce costs at their operating airports requires airports to seek more efficient operating solutions. At the same time, customers maintain high service expectations: fast, efficient processes; limited waiting time; a variety of check-in options; a safe airport environment... amongst many others.

Applying our core service offering, we develop efficient facilities and operations for airport clients and help them to achieve their cost and customer service objectives. Below is an overview of how these core capabilities translate into solutions specific to the requirements of airport operators and airport service providers.

Airport Planning & Facility Design:

Traffic forecasting and airport facility capacity planning
Phased airport development plans
Facility layouts, operations design and equipment requirements

Airport Departure & Arrival Process Design:

End-to-end passenger, baggage & goods flow design and optimisation
Wayfinding and signage strategies

Airport Operations Planning & Improvement

Demand-driven capacity planning, resource planning & facilities allocation; including modelling skills and tools for demand-based allocation.
Rostering and roster tool development.
Production area layout planning, design & facilities requirements.
End-to-end airport process design and optimisation, and throughput increase.
Queue structure design & queue management strategies; incorporating LAGs strategies for passenger screening areas.
Baggage and equipment logistics and storage strategies.
Operations contingency planning for individual production areas and for end-to-end airport processes.

Programme Management

Airport operations improvement programmes
New airport facility operations readiness and testing
New facility commissioning and business migration

Other

Ground transport plans
Car park demand segmentation & revenue optimisation
Retail demand segmentation & flow / timing optimisation
Secure goods flow

Delivering Results: Airport Operations Reference Projects

Athens Airport	Operations Preparation for the Olympic Games Transport & Logistics Consultancy provided operations planning and process optimisation expertise to Athens International Airport prior to and during the Olympic Games. Our role was to assist the airport company in preparing its operations to cope with an increase in passenger and baggage demand, as we did in Sydney four years earlier. More >>
Pulkovo Airport	Improvement of Departure Operations T&L redesigned the departure passenger flows and layout of Pulkovo Airport’s terminal facilities. The benefits of our solutions were increased terminal capacity, reduced queues and the ability to consistently meet service standards. More >
BAA: Gatwick Airport	Baggage Planning and Logistics Improvements At a Gatwick Airport terminal, we identified the source of congestion in the baggage hall and recommended an action plan to increase capacity, particularly during peak periods. A key part of the results and recommendations was demonstrating that clear benefits can be realised by acknowledging the interdependencies between check-in and baggage in operations planning. We showed that by employing an integrated planning philosophy the peak demand for make-up positions can be reduced and more make-up positions can be made accessible. Our consultancy team also illustrated the advantages of introducing Just-In-Time logistics practices for the movement of ULDs, providing adequate equipment storage areas and using the correct equipment.

Inspiring Airports: Expertise and Insights

Delivering results worldwide:
View our international airport projects More >
Optimising Passenger Security Screening Operations
Read this T&L article, written for the Journal of Airport Management, Vol. 1 No. 1 LINK >