delivering results in 2006: AVIATION CONSULTANCY

During 2006, Transport & Logistics Consultancy has enjoyed working with clients across the aviation industry and five continents.

Airport passenger security has been an important industry topic this year. As a consequence, T&L has been engaged in passenger security screening projects at a number of international airports. We have assisted clients in improving passenger throughput and staff productivity, and redesigning layouts to make best use of available space and optimise passenger flow.

Prior to the implementation of the new EU security regulations on 6th November, we advised one client on taking a production approach to integrating the new requirements.

The past 18 months have seen us involved once again in the air cargo industry, following a tentative period for the industry. And T&L has continued to work with British Airways at Heathrow Airport; a team of our consultants is currently providing project management support in BA’s preparations for the transition of operations to the new Terminal 5.

We invite you to take a tour round the world of T&L’s 2006 projects.

KEY

		AIRPORT OPERATIONS
		AIRLINE AND GROUND HANDLING OPERATIONS
		AIR CARGO OPERATIONS	Please click on the locations on the map for project details.

AIRPORT OPERATIONS   BAA plc, Heathrow Airport, London, UK     close window close window   Airport Operations BAA plc, Heathrow Airport, London, UK • Passenger security screening process study • Airside security control post process improvement   - Identified and quantified opportunities to reduce vehicle and passenger queuing durations at airside control posts   - Built an analytical tool to quantify the improvement options • Olympics 2012 operations support • Integrated airport planning Brussels Airport, Brussels, Belgium • Study of capacity and space requirements for passenger processing Copenhagen International Airport, Copenhagen, Denmark • As part of a project to centralise two terminal passenger security screening areas to improve capacity, efficiency and flexibility, T&L provided the following support:   - guidance on capacity requirements to process predicted passenger volumes, based on queuing standards   - input to architectural and area layout design to effectively accommodate queuing passengers arriving from two directions   - recommendations on passenger flow and queue management Dublin International Airport, Dublin, Ireland • Passenger security screening process:   - Process improvement recommendations and trial of recommended process   - Study of the effects of new EU passenger security screening regulations - restricted liquids and removal of all jackets and larger electronics - on the improved screening process Glasgow Prestwick Airport, Prestwick, UK • Ramp manpower planning   - Recommended methods to better match ramp manpower planning to workload demand, providing a significant increase in manpower utilisation Pulkovo Airport, St. Petersburg, Russia • Departure process optimisation at two international terminals   - Redesigned departure passenger flows and terminal layouts and recommended process improvements in order to increase capacity, reduce congestion and provide an improved passenger experience through all main airport processes Sydney Airport Corporation, Sydney, Australia • Baggage contingency planning   - Formalised a set of contingency options based on key failure scenarios for international and domestic terminals. Resource and equipment requirements were specified for each scenario • Premium passenger processing   -   Study of the operational effect of implementing premium passenger processing in a range of scenarios and the capacity requirements to meet service standards • Group departure processing:   - Study of the impact of current passenger group activity (group size and frequency) on terminal operations   - Recommendation of alternative group processing options • Airside equipment storage study • Impact analysis on airside cargo logistics of a proposed relocation of Cargo Terminal operations to an off-airport but adjacent site   airline and Ground handling operations bmi, Edinburgh Airport, UK • Check-in layout improvement recommendations bmi, Glasgow, UK • Check-in layout improvement recommendations bmi, Heathrow Airport, London, UK • Check-in optimisation   - Improved check-in area layout and passenger processing to more effectively deliver the passenger to the relevant check-in point   - The new layout has helped to optimise throughput, reduce queue duration and increase SSD utilisation   - Additionally, conducted analysis of the long-haul check-in operation to assess the possibility of relocating check-in British Airways, Heathrow Airport, London, UK Terminal 5 Transition support and leadership • Leading the development of the Heathrow Customer Service Terminal 5 operations readiness and testing (ORAT) blueprint, including Testing, proving trials, migration and staff training and familiarisation in the transition period to the move into the new Terminal 5 building • Develop and implement best practice Terminal 5 passenger preparation processes • Develop and implement Terminal 5 passenger special services and disruption contingency processes • Implementing lean re-engineered Terminal 5 ramp processes into the current operation • Implementing lean re-engineered Terminal 5  baggage handing processes into the current operation IATA, Montreal, Canada • ULD management study, conducted across seven major airlines Swissport, Miami, USA • Ground handling processes study - Assessed the accuracy of the Swissport pro-forma ground handling cost analysis process at Miami International Airport - Identified opportunities to improve the existing process Air cargo operations British Airways World Cargo, Heathrow Airport, London, UK • Premium facility capacity model   - Developed a capacity model for the new premium facility at Heathrow Airport IATA, Geneva, Switzerland • IATA e-freight programme   - T&L consultants performed the roles of programme director for e-freight and e-freight business stream leader   - The project aims to create a paper-free air cargo industry and forms part of the broader IATA Simplifying the Business programme IATA, Cairo, Egypt • Delivered a business strategy, process and systems review for a large Egyptian freight forwarder • Developed a strategic planning process and draft strategic business plan, new end-to-end, lean business processes, scoped the freight forwarding system requirements and a quality management process Kent International Airport, Kent, UK • Cargo strategy development Royal Mail, Edinburgh, UK • Aircraft container management advice