Operations Planning

Opportunities can be identified and business benefits can be realised for the aviation and distribution industries by applying operational research techniques.

In new facilities: T&L takes a demand-driven approach to helping clients plan an efficient operation from the outset. In existing facilities: We enable clients to improve their use of available capacity and more effectively plan and manage their facilities, resources and workload using demand-based planning techniques.

We help clients to plan for demand and for a consistent level of customer service. Our planning approach is based on developing an in-depth understanding of the client operation: analysing workload drivers, demand patterns and volumes, production rates and so on, to determine actual capacity requirements.

We introduce capacity and demand planning disciplines and develop planning tools tailored to the client operation. This provides the operator with the ability to  improve customer service, to plan queues and consistently achieve service standards, reduce staff hours, make best use of available facilities and even defer investment in new facilities.
These skills also enable operators to determine how changes in the product mix or demand will affect each production area and the end-to-end operation. Additionally,  they are pertinent in preparing airports to handle high peaks in demand such as those that are created by the A380, a major event or high seasonal demand.

Key Operations Planning Services

• Capacity & Demand Analysis

• Capacity Planning

• Passenger, Baggage, Cargo and Parcel Flow Modelling

• Facility Requirements

• Rostering and Resource Allocations

• Stand Planning

• Gate Allocations

• Opex Modelling

• Contingency Plans

• Ground Transport Plans

• Forecasting

• Operations Planning for Special Events e.g. Olympic Games

Delivering Results: Operations Planning Reference Projects

Client	Project Overview
BAA: Gatwick Airport	Demand Driven Check-In Desk Planning We demonstrated the benefits of demand-based check-in desk planning disciplines for a number of the airport’s airline customers; this included a scheduled carrier, a charter carrier and a low-cost carrier. Our method combined passenger presentation patterns and check-in transaction data in order to develop a check-in desk plan appropriate to meet the client’s passenger queuing service standard. More >>
British Airways World Cargo	Productivity Increase T&L introduced demand-driven planning disciplines and tools to BAWC’s Heathrow operation, enabling the client to improve productivity and service performance.
DHL	Manpower Planning Tools We developed a suite of manpower planning tools specifically for DHL's main UK operating hub. The improved planning techniques, in combination with T&L's processing improvement reccommendations, led to a 20% increase in productivity and improved connections service perfomance. More >>

 

Inspiring Operations: Expertise & Insights

• Turning theory into practice:
  Applying Operational Research Techniques to resolve Check-In Desk Planning Issues More >
  

• Increasing Check-In Capacity:
  How OR techniques have reduced queues and congestion for a Heathrow Airport based airline LINK >

 

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